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Stephanie E
1 reviews | Active since Dec 2025
27 Dec 2025, 18:49
Bad service, this feels like a ****
Highly upset. Grandmother passed away 25th Nov. Took me till the 11th December to get the documents to submit the claim. It's now the 27th December. Still waiting for payout or even just an update. When you call its each time R300 airtime and still no answers. Person that sold us the claim is full of empty promises with no concrete answers. I'm highly upset. Quick to make application, quick to take each month the monies but when you grieving and need the money and answers, nothing.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
28 Dec 2025, 07:13Dear Stephanie
My sincere condolonces on the loss of your grandmother. I am sorry to hear that you are experiencing delays on the payment of your policy for her. One of our staff will contact you on Monday to assist. Thank you for bringing this to our attention.
Kind regards
Old Mutual team
My sincere condolonces on the loss of your grandmother. I am sorry to hear that you are experiencing delays on the payment of your policy for her. One of our staff will contact you on Monday to assist. Thank you for bringing this to our attention.
Kind regards
Old Mutual team
Old Mutual's reply28 Dec 2025, 07:13
Official
Dear Stephanie
My sincere condolonces on the loss of your grandmother. I am sorry to hear that you are experiencing delays on the payment of your policy for her. One of our staff will contact you on Monday to assist. Thank you for bringing this to our attention.
Kind regards
Old Mutual team
My sincere condolonces on the loss of your grandmother. I am sorry to hear that you are experiencing delays on the payment of your policy for her. One of our staff will contact you on Monday to assist. Thank you for bringing this to our attention.
Kind regards
Old Mutual team
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Stephanie E's updateReviewer Update
30 Dec 2025, 10:53Thank you for resolving the matter so fast. I do appreciate it
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Stephanie E's update30 Dec 2025, 10:53
Reviewer Update
Thank you for resolving the matter so fast. I do appreciate it
Old Mutual's replyOfficial
30 Dec 2025, 11:10Good day Stephanie E,
We are pleased to hear you are satisfied with our services and will inform the relevant department of your compliment. Thank you for your efforts, we appreciate your feedback shared.
Regards
Old Mutual Complaints Management
We are pleased to hear you are satisfied with our services and will inform the relevant department of your compliment. Thank you for your efforts, we appreciate your feedback shared.
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Dec 2025, 11:10
Official
Good day Stephanie E,
We are pleased to hear you are satisfied with our services and will inform the relevant department of your compliment. Thank you for your efforts, we appreciate your feedback shared.
Regards
Old Mutual Complaints Management
We are pleased to hear you are satisfied with our services and will inform the relevant department of your compliment. Thank you for your efforts, we appreciate your feedback shared.
Regards
Old Mutual Complaints Management