BAD SERVICE !!!TERRABLE WHEN CLAIMING

We have been trying to lodge a claim on our deceased father.n the process is very dragging. Their call center number ********** 500 u hold for almost an hour and when the consultant finally respond they are not useful.they will tell me they have escalated our claim and it take 10 days this is what we have been told everytime we contact them since February. They dont understand TCF. They keep sending automated emails requesting doccuments that we already have sent to them. One of their consultant Aviwe confirmed they have all the doccuments on the system but still.they want us to WAIT .for what we dont know.Bad service Old mutual.Very Bad!!.i dont see myself buying a product from you if my kids will have to suffer like this when i am no more.