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dT
desiree T

1 reviews | Active since Jan 2014

27 Sept 2024, 13:58

bad service stay away from Old Mutual

what an unprofessional customer service center its ****ing unbelievable. I requested to cancel the policy in August - they did absolutely ****all, the just respond with the same email and after you resend the cancellation request, they still deduct money from your account and when you mail them for the refund they request the same cancellation notification in pdf form, whats next hand deliver? I requested the cancellation on the 15th it gave you more than enough time to cancel the policy soi you stole my money by doing nothing and requesting the same letter over and over again. people stay away from Old Mutual

0
Replies (8)
dT
desiree T's update27 Sept 2024, 14:06
Reviewer Update
Delia, I asked for this policy to be cancelled on the 15th August, there is no need to investigate anything, educate your staff members to do what is requested from clients. Just pay my ****ing money back
dT
desiree T's update27 Sept 2024, 14:55
Reviewer Update
when can I expect feedback Delia? is it going to take another 15 days ?
dT
desiree T's update27 Sept 2024, 14:56
Reviewer Update
I can post all the mail here on hello peter for the whole world to see, maybe I should do it.


dT
desiree T's update27 Sept 2024, 14:57
Reviewer Update

To:Old Mutual
Thu 2024/08/15 05:05You forwarded this message on Thu 2024/08/15 05:05
Good day
I trust this mail finds you well.
Please will you be so kind and cancel this policy with immediate effect.
Thank you.



Regards Get Outlook for iOSFrom: Old Mutual <***>
Sent: Monday, August 12, 2024 2:56:22 PM
To: *** <***>
Subject: Old Mutual Customer Document - Adult Dear Desiree Theys
Re: Tax Free Savings Account Application Number: ***0
Thank you for your Tax Free Savings Account application.
Below is a summary of your application detail:
Your Monthly Premium: R350
Annual Premium Increase: 11%
Frequency: Monthly


Fund details:
Old Mutual Top 40 Life Fund
Premium Allocation: 100%
What you can expect next?
We will be processing your application based on the information that you have provided online, and will send you an email detailing the potential impact of fees and charges including an Effective Annual Charges table(EAC) for your reference.
Should we require any additional information, we will contact you directly in order to finalise your application. Once all requirements are met you should receive your policy contract within 10 working days, via email.
If you have any questions:
  • Send an email to ***
  • Call our Customer Service Centre on ***(dial +***5 from outside South Africa) from Monday to Friday between 08:00 and 18:00.


Yours sincerely,
Kerrin Land
dT
desiree T's update27 Sept 2024, 14:59
Reviewer Update
I received the mail from old mutual on the 12th August and I responded and requested to cancel the policy on the 15th August - so what do you want to investigate?????????????
dT
desiree T's update27 Sept 2024, 19:27
Reviewer Update
Return my money and delete my number from your system/database - I just saw all the bad reviews about Old mutual it’s shocking 😮
dT
desiree T's update28 Sept 2024, 18:32
Reviewer Update
Thank you for that Delia.
dT
desiree T's update28 Sept 2024, 18:36
Reviewer Update
Every time there is something else just to avoid refunding my money , what the ****. Fist they wanted a letter , then they wanted it in pdf and no they want it signed and dated, they can see the day I mailed and scanned and I did ****ing the letter