Bad service-section 14 transfer

I have recently tried to change my retirement annuity from Old Mutual to liberty Life. I completed the relevant forms and forwarded them to Old Mutual's section 14 department. I have a duly appointed financial advisor who has the authority to act on my behalf. this matter has been outstanding since December 2014. I faxed through the required documentation in December. They came back and required other supporting documentation which I emailed through to them in January. In February they requested the same information which I have on numerous occasions forwarded. I have asked my financial advisor to contact them but they have refused to be of any assistance to her. i have spoken to the call centre agents who send me from pillar to post and it seems that no-one knows who works with what and cannot assist. i have sent queries to Old Mutual via their online query process but no-one has bothered to contact me. i have not had any feedback and I have to continously follow up with them, yet not having the satisfaction to get some feedback. To this day, i am still unaware of what is happening with my retirement. TCF is clearly not important. Can sum1 please help me!!!1