Bad service regarding their mistake!!!

I app**** for part surrendey of R10 000 on 22nd July 2015 and was suppose to get the money after 7 days on 31st July. I did not recieve this money I then went to the the branch at Middelburg Mall where they did not treat me well and told me it was already knock off time! What kind of service is this coming from old mutual? Is this how they treat their clients? I had emailed a copy of my ID 4 times myself and faxed it to old.<br> mutual at the following address: admin [Email Removed] and service [Email Removed] as well as: [Email Removed] so this was not my mistake it was theirs what kind of service is this that old mutual is giving us people!