Bad Service regarding cash back

I have several policies with Old Mutual Protect, and I am extremely dissatisfied with the service I have received regarding my cashback query.

Since April, I have been struggling to access my cashback and have continuously been sent from pillar to post without receiving proper assistance. I have also visited branches personally, yet the matter still remains unresolved.

What is even more frustrating is that I am being told that my bank is rejecting the payment, yet it is the very same bank account into which I successfully received payment last year. This conflicting information is causing unnecessary delays and inconvenience.

The level of service has been highly disappointing. As a loyal client, I expected better communication, professionalism, and urgency in resolving this matter.

I kindly request immediate intervention, a clear explanation regarding the payment issue, and confirmation of when my cashback will be processed.