Bad Service-Ref: WF/Flow*** and FUP26379./01

My Mother Joyce Mhlanga turned 55 on December 2015 and she decided that she wanted to surrender her retirement annuity. She went to The Protea Glen mall old mutual where she received assistance and was told that she would receive the funds witching 22 working days from the 19 December 2015. My Mom has on numerous occasions made follow up and has even gone to the Branch at Harrison where she was provided with the above reference number. Her most recent follow up was yesterday at Bara Branch. The lack care understating showed by Old Mutual is absolutely disgusting. My Mom needs to use these funds and the fact that this is dragging is making her life difficult because she always has to request leave just to make these follow up. I hope someone will provide her with feedback.