Bad service received by differently abled individual

On the 30th of August 2021 I went to the Bellville breach to cancel one of my policies. While there, I received a ticket number and was in the line waiting to be assist. Finally, after 15 minutes someone assisted me. I indicated that I would like my policy to be cancelled. She assisted me for a few minutes. She then directed me to a new chair where I waited for 2 hours before she assisted me again. During our interaction she would ask me lots of questions regarding my disability. This was very uncomfortable. After our interaction, she indicated that all documents are in order and that I will be receiving my money after 10 working days. During the 30 August 2021 and 22 September 2021, I had constant communication with the call center in regards to my policy which was cancelled and money owed to me. 1. Call center agents indicate I will receive my money after 7 days, this then changed to 15 days and then to 21 days. 2. Call center agents drop call while speaking to them about the above problem. 3. Managers and team leaders did not give me a call as I requested it many of times. 4. I have sent a number of emails where a response only took place yesterday. On my call yesterday with the call center agent, it was indicated that the individual which assisted me did not even process my documents on system as yet. Old mutual bad service should not be welcome in South Africa. They have *********** call center agents and breach assistants.