Bad Service & Poor communication!!!

I am still awaiting feedback on the cover revival for ********** 7/LSEIMC/2. I have been in constant communication and yet the cover has still not yet been revived. I have completed all the relevant forms and been in regular communication. Yet, nobody has gotten back to me, let alone reinstate the cover. I have been informed that I was supposed to have received an attachment for me to have completed. I was informed by a financial planner at my bank, upon pulling all contracts on my name, that the benefit and life cover on my life insurance contract for my wife Ms Nicole Hendricks is inactive and was not reinstated As per request in January to fully reinstate the entire policy. I received an email dated 30 January 2018 which does not clearly articulate that "should the client acceptance of loading and or exclusion form not be completed then the benefit for my wife would not be reinstated". There has been a lack of clarity in communication and no attachment included as part of that email. Could you please reinstate the full policy and benefits, as per initial request as part of the policy revival.