Bad service policy no***6

To whom may concern. (At Old Mutual)

My name is Mrs Constance Rampa Policy no: ***6 Policy Holder : Mr Toki Sydney Rampa *** Cell *** It is with great regret that I find myself experiencing for (the lack of better word) a below par service from one of the astute organisations in south Africa’’ (disappointing indeed). In a case involving my late husband’s investment account with your organisation (old mutual). I have been taken from pillar to post in the past 3 years years or so, furthermore I have had to visit your ratail branches(old mutual) .i.e. from westgate mall to key west mall. Note that with regular visitations to the aforementioned places. I still have no proper feedback from many of your consultants regarding the claim put forward. The whole thing has become distasteful for an old lady such myself and at my age to be going around and not being advised properly. It certainly makes me wonder, that in this day an age , 1. financial institutions are still taking advantage of clients/customer that do not understand their practices? 2. Is it still ok for (old mutual) to not even give feedback to premium paying clients/customers when enquiring about what’s duly theirs? 3. Is it a practise in your organisation ( old mutual) for policy servicing or customer service to take advantage of elderly people that do not understand the nature of your business? . I mean We have followed necessary processes by submitting all that was required to lodge a successful and valid claim. with that been said we were also told/ advised that all the below document were received and that everything was in order in terms of compliance. Death Certificate Marriage Certificate Letter of authority Late Estate Personally I think the most irritating part is that why when everything has been adhered to and steps have been taken to submit and resubmit documents, that we find our self not moving and worse not receiving any feedback expect branches at (organisation old mutual) saying we must comeback after five days. I mean what nonsense is that? Or Have you now suddenly turned into Home Affaires where now one has to come collect some sort of ID book or something after sometime? I am writing these with utter most displeasure and I would like for this matter to be taken to accord and thereby steps must be taken even if it takes whoever is responsible at complaints to account.

These is pure incompetency and someone is defiantly not doing his job or the organisation) (old mutual do not give a damn about their clients.