sD
stephanie D
1 reviews | Active since Apr 2018
26 Oct 2021, 11:46
BAD SERVICE OLD MUTUAL
I have had the worst experience with Old Mutual with a death claim. I have been on the line for 2.5 hours with Old Mutual and nobody can assist me
I had a R10 000 claim and only R9240 was paid out, and nobody seems to have an explanation for that.
I also received an sms for a R250 EEZI voucher, once again the contact number is congested ***
Old mutual went from bad to worst
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stephanie D's updateReviewer Update
28 Oct 2021, 15:41Good day Bilqees Carelse
I am failing to understand whenever i phone the call center nobody can answer my questions, my call is always transferred to group schemes or old mutual protect.
Yes I have received your feedback however you are not supplying me with sufficient information. My policy was in arrears, how? I don't understand. My policies was stop order deductions so I'm failing to understand how I could be in arrears.
I need some sort of prove to show my employer that money was not paid to old mutual by employer after it was deducted from my salary.
I am failing to understand whenever i phone the call center nobody can answer my questions, my call is always transferred to group schemes or old mutual protect.
Yes I have received your feedback however you are not supplying me with sufficient information. My policy was in arrears, how? I don't understand. My policies was stop order deductions so I'm failing to understand how I could be in arrears.
I need some sort of prove to show my employer that money was not paid to old mutual by employer after it was deducted from my salary.
sD
stephanie D's update28 Oct 2021, 15:41
Reviewer Update
Good day Bilqees Carelse
I am failing to understand whenever i phone the call center nobody can answer my questions, my call is always transferred to group schemes or old mutual protect.
Yes I have received your feedback however you are not supplying me with sufficient information. My policy was in arrears, how? I don't understand. My policies was stop order deductions so I'm failing to understand how I could be in arrears.
I need some sort of prove to show my employer that money was not paid to old mutual by employer after it was deducted from my salary.
I am failing to understand whenever i phone the call center nobody can answer my questions, my call is always transferred to group schemes or old mutual protect.
Yes I have received your feedback however you are not supplying me with sufficient information. My policy was in arrears, how? I don't understand. My policies was stop order deductions so I'm failing to understand how I could be in arrears.
I need some sort of prove to show my employer that money was not paid to old mutual by employer after it was deducted from my salary.