Bad service Old Mutaul
my son in law is waiting 3 months for provident payout and dont get proper answer from customer care except it is in the payout row for a month now phone almost every day no proper answer complain on whatapp no joy still waiting. Marthinus Coetzee ***
Helpful (0)
Replies (16)0
Replies (16)
Old Mutual's replyOfficial
01 Dec 2020, 07:59Good day Poppie
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply01 Dec 2020, 07:59
Official
Good day Poppie
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Best regards,
's updateReviewer Update
01 Dec 2020, 15:08Til now nothing from you yet nobody phoned him back or reply to the whatapp messag it is not good service that a person must fight to get his monwy out of Old Mutaul
's update01 Dec 2020, 15:08
Reviewer Update
Til now nothing from you yet nobody phoned him back or reply to the whatapp messag it is not good service that a person must fight to get his monwy out of Old Mutaul
's updateReviewer Update
02 Dec 2020, 09:29This is day 2 after my complaint about my child provident fund and still nobody phoned him or still no money in the bank after you said you will investigate and resolve. He is still waiting in the meantime my grandchildren without food and they will be evited from their home because Old Mutual is taking their time and not paying ou
's update02 Dec 2020, 09:29
Reviewer Update
This is day 2 after my complaint about my child provident fund and still nobody phoned him or still no money in the bank after you said you will investigate and resolve. He is still waiting in the meantime my grandchildren without food and they will be evited from their home because Old Mutual is taking their time and not paying ou
's updateReviewer Update
11 Dec 2020, 12:29After all the promises it is at the payout again for a week so please what is going on now and when can he expect the payment.
's update11 Dec 2020, 12:29
Reviewer Update
After all the promises it is at the payout again for a week so please what is going on now and when can he expect the payment.
Old Mutual's replyOfficial
11 Dec 2020, 16:00Dear Poppie
Please refer my e-mail to you asking for an alternate number for Mr Coetzee.
Can you please respond to my e-mail?
Regards
Brent Sellidon
Old Mutual Complaints Management
Please refer my e-mail to you asking for an alternate number for Mr Coetzee.
Can you please respond to my e-mail?
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's reply11 Dec 2020, 16:00
Official
Dear Poppie
Please refer my e-mail to you asking for an alternate number for Mr Coetzee.
Can you please respond to my e-mail?
Regards
Brent Sellidon
Old Mutual Complaints Management
Please refer my e-mail to you asking for an alternate number for Mr Coetzee.
Can you please respond to my e-mail?
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
's updateReviewer Update
11 Dec 2020, 16:25***
's update11 Dec 2020, 16:25
Reviewer Update
***
's updateReviewer Update
14 Dec 2020, 08:57His wife is Judith and she is with him 24/***7
's update14 Dec 2020, 08:57
Reviewer Update
His wife is Judith and she is with him 24/***7
Old Mutual's replyOfficial
14 Dec 2020, 16:23Hi Poppie
Please send the information via private message or reply to my e-mail.
The information is deleted by Hellopeter if you send via public reply.
Regards
Brent
Please send the information via private message or reply to my e-mail.
The information is deleted by Hellopeter if you send via public reply.
Regards
Brent
Best regards,
Old Mutual's reply14 Dec 2020, 16:23
Official
Hi Poppie
Please send the information via private message or reply to my e-mail.
The information is deleted by Hellopeter if you send via public reply.
Regards
Brent
Please send the information via private message or reply to my e-mail.
The information is deleted by Hellopeter if you send via public reply.
Regards
Brent
Best regards,
's updateReviewer Update
18 Dec 2020, 09:30- I have send the number now and again we are waiting for answers does anybody have a please where we can complain please this is really getting to much and my kids are going to lose their house because the payout is taking 4 months. Please please anybody help
's update18 Dec 2020, 09:30
Reviewer Update
- I have send the number now and again we are waiting for answers does anybody have a please where we can complain please this is really getting to much and my kids are going to lose their house because the payout is taking 4 months. Please please anybody help
's updateReviewer Update
29 Dec 2020, 17:27And we still waiting after it was said it is the payout again 3 weeks and they are working on it promises now my kids are have a notice to vacate their home because it was
suppose to be 6 to 8 weeks it is nearly 4 months. I am going to bring them all 6 of them to old mutaul office to stay at because of you the lost their home
suppose to be 6 to 8 weeks it is nearly 4 months. I am going to bring them all 6 of them to old mutaul office to stay at because of you the lost their home
's update29 Dec 2020, 17:27
Reviewer Update
And we still waiting after it was said it is the payout again 3 weeks and they are working on it promises now my kids are have a notice to vacate their home because it was
suppose to be 6 to 8 weeks it is nearly 4 months. I am going to bring them all 6 of them to old mutaul office to stay at because of you the lost their home
suppose to be 6 to 8 weeks it is nearly 4 months. I am going to bring them all 6 of them to old mutaul office to stay at because of you the lost their home
's updateReviewer Update
29 Dec 2020, 17:28And we still waiting after it was said it is the payout again 3 weeks and they are working on it promises now my kids are have a notice to vacate their home because it was
suppose to be 6 to 8 weeks it is nearly 4 months. I am going to bring them all 6 of them to old mutaul office to stay at because of you the lost their home
suppose to be 6 to 8 weeks it is nearly 4 months. I am going to bring them all 6 of them to old mutaul office to stay at because of you the lost their home
's update29 Dec 2020, 17:28
Reviewer Update
And we still waiting after it was said it is the payout again 3 weeks and they are working on it promises now my kids are have a notice to vacate their home because it was
suppose to be 6 to 8 weeks it is nearly 4 months. I am going to bring them all 6 of them to old mutaul office to stay at because of you the lost their home
suppose to be 6 to 8 weeks it is nearly 4 months. I am going to bring them all 6 of them to old mutaul office to stay at because of you the lost their home
's updateReviewer Update
06 Jan 2021, 21:49Really this is gettingyo much now again have to wait turn around time 5 to 7 days since september and still waiting promise apon promise and still no payout. Is there no end to the lies
's update06 Jan 2021, 21:49
Reviewer Update
Really this is gettingyo much now again have to wait turn around time 5 to 7 days since september and still waiting promise apon promise and still no payout. Is there no end to the lies
's updateReviewer Update
09 Feb 2021, 10:035 Months and still waiting yesterday my son in law was told they got the tax directive back. Lets see how long my kids have to wait for payout again
's update09 Feb 2021, 10:03
Reviewer Update
5 Months and still waiting yesterday my son in law was told they got the tax directive back. Lets see how long my kids have to wait for payout again
Old Mutual's replyOfficial
09 Feb 2021, 11:36Good day Poppie
I have e-mailed Mr Coetzee. He did not reply to my e-mail. I called you a few times and your phone was ringing. We will only deal with Mr Coetzee directly.
Please provide me with his contact number.
Kind regards
Customer Complaints Management
I have e-mailed Mr Coetzee. He did not reply to my e-mail. I called you a few times and your phone was ringing. We will only deal with Mr Coetzee directly.
Please provide me with his contact number.
Kind regards
Customer Complaints Management
Best regards,
Old Mutual's reply09 Feb 2021, 11:36
Official
Good day Poppie
I have e-mailed Mr Coetzee. He did not reply to my e-mail. I called you a few times and your phone was ringing. We will only deal with Mr Coetzee directly.
Please provide me with his contact number.
Kind regards
Customer Complaints Management
I have e-mailed Mr Coetzee. He did not reply to my e-mail. I called you a few times and your phone was ringing. We will only deal with Mr Coetzee directly.
Please provide me with his contact number.
Kind regards
Customer Complaints Management
Best regards,
's updateReviewer Update
09 Feb 2021, 12:05***
's update09 Feb 2021, 12:05
Reviewer Update
***
Old Mutual's replyOfficial
09 Feb 2021, 14:37Good day Poppie
I called you again and your phone is on voicemail. Please contact me on
*** urgently.
There are no payments due to Mr Coetzee. The claim was finalised in May 2020. If this is related to a different product, we need to obtain this information. Alternatively ask Mr Coetzee to contact me. We want to resolve this matter and all the updates is not necessary. We contacted you several times , the phone rings or is on voicemail.
Kind regards
Customer complaints Management
I called you again and your phone is on voicemail. Please contact me on
*** urgently.
There are no payments due to Mr Coetzee. The claim was finalised in May 2020. If this is related to a different product, we need to obtain this information. Alternatively ask Mr Coetzee to contact me. We want to resolve this matter and all the updates is not necessary. We contacted you several times , the phone rings or is on voicemail.
Kind regards
Customer complaints Management
Best regards,
Old Mutual's reply09 Feb 2021, 14:37
Official
Good day Poppie
I called you again and your phone is on voicemail. Please contact me on
*** urgently.
There are no payments due to Mr Coetzee. The claim was finalised in May 2020. If this is related to a different product, we need to obtain this information. Alternatively ask Mr Coetzee to contact me. We want to resolve this matter and all the updates is not necessary. We contacted you several times , the phone rings or is on voicemail.
Kind regards
Customer complaints Management
I called you again and your phone is on voicemail. Please contact me on
*** urgently.
There are no payments due to Mr Coetzee. The claim was finalised in May 2020. If this is related to a different product, we need to obtain this information. Alternatively ask Mr Coetzee to contact me. We want to resolve this matter and all the updates is not necessary. We contacted you several times , the phone rings or is on voicemail.
Kind regards
Customer complaints Management
Best regards,