BAD SERVICE - NON PAYOUT - GREENLIGHT

After the passing of my wife, I contacted Old Mutual regarding the payout of the final expenses benefit on my wife's GreenLight policy. 48 hrs after filling all forms , and no monies received, I contacted Old Mutual, and was informed that the payout will not be to me, but to the estate. They then informed me that this was because no beneficiary was appointed. I also inquired about the payout of the RA, and the same answer was given.

I found signed hardcopy's of Old Mutual documents given to us by the Old Mutual agent on taking out the policy. These documents I the submitted to Old Mutual to no avail.

It has now been more than three weeks, and no answer or payout.

Taking out policy's is something we all do to try make life easier for the one's that stay behind. We pay these policy's in the belief that the process will be handled smoothly an efficiently.

This is now my third encounter with Old Mutual - Payouts is always an issue.

Next step .... LEGAL