JJ
Jakkie J
1 reviews | Active since Mar 2025
15 Mar 2025, 09:44
Bad service. No response
My mother passed away in October 2023. As of today we still haven't received her funeral benefit. I am shocked. This was supposed to be settled that we could used the funeral money to bury her. This means that she would be still lying in the morgue. You are quickly to let us know if you don't receive the monthly payment when she had to pay the premium. But when it comes to pay out the money it will take years.
What do you think we should do about this matter. Maybe we should go public and name and shame Old Mutual for how they care about their clients?
Helpful (0)
Replies (14)0
Replies (14)
Old Mutual's replyOfficial
15 Mar 2025, 09:59Good day Jakkie,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
Old Mutual's reply15 Mar 2025, 09:59
Official
Good day Jakkie,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
JJ
Jakkie J's updateReviewer Update
15 Mar 2025, 10:04Whatever. Show me results. I don't believe you will do anything about this. I had several same results as this one.
Blah blah blah.
Blah blah blah.
JJ
Jakkie J's update15 Mar 2025, 10:04
Reviewer Update
Whatever. Show me results. I don't believe you will do anything about this. I had several same results as this one.
Blah blah blah.
Blah blah blah.
Old Mutual's replyOfficial
15 Mar 2025, 10:15Good day Jakkie,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply15 Mar 2025, 10:15
Official
Good day Jakkie,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
JJ
Jakkie J's updateReviewer Update
18 Mar 2025, 06:56I am STILL waiting for the feedback.
JJ
Jakkie J's update18 Mar 2025, 06:56
Reviewer Update
I am STILL waiting for the feedback.
Old Mutual's replyOfficial
18 Mar 2025, 07:20Good day, Jakkie.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Mar 2025, 07:20
Official
Good day, Jakkie.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
JJ
Jakkie J's updateReviewer Update
25 Mar 2025, 15:34I am still waiting for your response
JJ
Jakkie J's update25 Mar 2025, 15:34
Reviewer Update
I am still waiting for your response
JJ
Jakkie J's updateReviewer Update
25 Mar 2025, 15:51I am still waiting for the feedback and response
JJ
Jakkie J's update25 Mar 2025, 15:51
Reviewer Update
I am still waiting for the feedback and response
Old Mutual's replyOfficial
25 Mar 2025, 16:18Good day Jakkie,
We apologise for the lack of feedback from our team. Please note that we require the banking details of Johannes Jan Greuning to proceed with your request. Kindly send the required details via the same e-mail correspondence.
Kind regards
Old Mutual Complaints Management
We apologise for the lack of feedback from our team. Please note that we require the banking details of Johannes Jan Greuning to proceed with your request. Kindly send the required details via the same e-mail correspondence.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Mar 2025, 16:18
Official
Good day Jakkie,
We apologise for the lack of feedback from our team. Please note that we require the banking details of Johannes Jan Greuning to proceed with your request. Kindly send the required details via the same e-mail correspondence.
Kind regards
Old Mutual Complaints Management
We apologise for the lack of feedback from our team. Please note that we require the banking details of Johannes Jan Greuning to proceed with your request. Kindly send the required details via the same e-mail correspondence.
Kind regards
Old Mutual Complaints Management
JJ
Jakkie J's updateReviewer Update
25 Mar 2025, 19:34I have sent all the documents with your previous reply. Not only what you asked for but all the documents for each individual.
JJ
Jakkie J's update25 Mar 2025, 19:34
Reviewer Update
I have sent all the documents with your previous reply. Not only what you asked for but all the documents for each individual.
Old Mutual's replyOfficial
26 Mar 2025, 06:48Hi Jackie,
Kindly DM us the email address you sent the documents to and the reference number.
Thank you.
Kind regards
Old Mutual Complaints Management
Kindly DM us the email address you sent the documents to and the reference number.
Thank you.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Mar 2025, 06:48
Official
Hi Jackie,
Kindly DM us the email address you sent the documents to and the reference number.
Thank you.
Kind regards
Old Mutual Complaints Management
Kindly DM us the email address you sent the documents to and the reference number.
Thank you.
Kind regards
Old Mutual Complaints Management
JJ
Jakkie J's updateReviewer Update
26 Mar 2025, 08:38Email me your email address then I will sent you all the documents and email addresses.
***
***
JJ
Jakkie J's update26 Mar 2025, 08:38
Reviewer Update
Email me your email address then I will sent you all the documents and email addresses.
***
***
Old Mutual's replyOfficial
26 Mar 2025, 10:38E-mail communication was sent to your yesterday to the same e-mail inbox you've provided us. Kindly reply to that e-mail with the required details, and our team will finalise your request.
Old Mutual's reply26 Mar 2025, 10:38
Official
E-mail communication was sent to your yesterday to the same e-mail inbox you've provided us. Kindly reply to that e-mail with the required details, and our team will finalise your request.
JJ
Jakkie J's updateReviewer Update
07 Apr 2025, 11:41Morning
I received this notification on 27/3/25 stating that you need the bank account of JJ van Greuning.
We have sent you the banking confirmation. This morning I received another email stating that they need al the other beneficiaries banking details (Which we have send 28 times already in the past 18 months .
HOW LONG IS THIS GOING TO TAKE NOW FROM START AGAIN?????
HOW LONG DO YOU WANT US TO WAIT AGAIN??? FOR MY MOTHERS FUNERAL COVER.
THIS IS NOW 18 MONTHS THAT WE WAIT FOR HER TO BE BURRIED!!!!!
YOU SHOULD BE ASHAMED OF YOURSELF THAT IT TAKES 18 MONTHS TO BURRIE SOMEONE THAT YOU LOVE!!!!
EMAIL RECEIVED 10 MIN AGO!!!!Old Mutual - Reference number - CEA***InboxSearch for all messages with label InboxRemove label Inbox from this conversation
Old Mutual (No Reply) <***> | 8:36 AM (2 hours ago) | |
to meDear Jakkie Joubert
Contract ***
To complete your request we require bank statement and id document of JOHANNES JACOBUS VAN GREUNING ;CATHARINA JOHANNA WILHELMINA GROBBELAAR and MARTHINUS GERHARDUS VAN GREUNING
If you need to submit further information or documents or need any assistance, please contact us on:Email: ***
I received this notification on 27/3/25 stating that you need the bank account of JJ van Greuning.
We have sent you the banking confirmation. This morning I received another email stating that they need al the other beneficiaries banking details (Which we have send 28 times already in the past 18 months .
HOW LONG IS THIS GOING TO TAKE NOW FROM START AGAIN?????
HOW LONG DO YOU WANT US TO WAIT AGAIN??? FOR MY MOTHERS FUNERAL COVER.
THIS IS NOW 18 MONTHS THAT WE WAIT FOR HER TO BE BURRIED!!!!!
YOU SHOULD BE ASHAMED OF YOURSELF THAT IT TAKES 18 MONTHS TO BURRIE SOMEONE THAT YOU LOVE!!!!
EMAIL RECEIVED 10 MIN AGO!!!!Old Mutual - Reference number - CEA***InboxSearch for all messages with label InboxRemove label Inbox from this conversation
Old Mutual (No Reply) <***> | 8:36 AM (2 hours ago) | |
to meDear Jakkie Joubert
Contract ***
To complete your request we require bank statement and id document of JOHANNES JACOBUS VAN GREUNING ;CATHARINA JOHANNA WILHELMINA GROBBELAAR and MARTHINUS GERHARDUS VAN GREUNING
If you need to submit further information or documents or need any assistance, please contact us on:Email: ***
JJ
Jakkie J's update07 Apr 2025, 11:41
Reviewer Update
Morning
I received this notification on 27/3/25 stating that you need the bank account of JJ van Greuning.
We have sent you the banking confirmation. This morning I received another email stating that they need al the other beneficiaries banking details (Which we have send 28 times already in the past 18 months .
HOW LONG IS THIS GOING TO TAKE NOW FROM START AGAIN?????
HOW LONG DO YOU WANT US TO WAIT AGAIN??? FOR MY MOTHERS FUNERAL COVER.
THIS IS NOW 18 MONTHS THAT WE WAIT FOR HER TO BE BURRIED!!!!!
YOU SHOULD BE ASHAMED OF YOURSELF THAT IT TAKES 18 MONTHS TO BURRIE SOMEONE THAT YOU LOVE!!!!
EMAIL RECEIVED 10 MIN AGO!!!!Old Mutual - Reference number - CEA***InboxSearch for all messages with label InboxRemove label Inbox from this conversation
Old Mutual (No Reply) <***> | 8:36 AM (2 hours ago) | |
to meDear Jakkie Joubert
Contract ***
To complete your request we require bank statement and id document of JOHANNES JACOBUS VAN GREUNING ;CATHARINA JOHANNA WILHELMINA GROBBELAAR and MARTHINUS GERHARDUS VAN GREUNING
If you need to submit further information or documents or need any assistance, please contact us on:Email: ***
I received this notification on 27/3/25 stating that you need the bank account of JJ van Greuning.
We have sent you the banking confirmation. This morning I received another email stating that they need al the other beneficiaries banking details (Which we have send 28 times already in the past 18 months .
HOW LONG IS THIS GOING TO TAKE NOW FROM START AGAIN?????
HOW LONG DO YOU WANT US TO WAIT AGAIN??? FOR MY MOTHERS FUNERAL COVER.
THIS IS NOW 18 MONTHS THAT WE WAIT FOR HER TO BE BURRIED!!!!!
YOU SHOULD BE ASHAMED OF YOURSELF THAT IT TAKES 18 MONTHS TO BURRIE SOMEONE THAT YOU LOVE!!!!
EMAIL RECEIVED 10 MIN AGO!!!!Old Mutual - Reference number - CEA***InboxSearch for all messages with label InboxRemove label Inbox from this conversation
Old Mutual (No Reply) <***> | 8:36 AM (2 hours ago) | |
to meDear Jakkie Joubert
Contract ***
To complete your request we require bank statement and id document of JOHANNES JACOBUS VAN GREUNING ;CATHARINA JOHANNA WILHELMINA GROBBELAAR and MARTHINUS GERHARDUS VAN GREUNING
If you need to submit further information or documents or need any assistance, please contact us on:Email: ***
Old Mutual's replyOfficial
07 Apr 2025, 17:25Good day Jakkie J,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply07 Apr 2025, 17:25
Official
Good day Jakkie J,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management