BAD Service - NO pay for Policy: ***3

Around May 2019 i surrendered my *** and was told that funds was held by SARS as i had outstanding amount with SARS. Late last year after completing my returns i requested a statement from SARS and to find that the money Old Mutual claim to have paid SARS is not reflecting. I had since been sending email to Hoho Boniswa who has been promising me feedback as query is escalated and and i am not getting any feedback on when funds will be paid to SARS or Me. This worries me if this is kind of treatment i will get as i have few products with them...is my family going to suffer in event of my death? Can something be done about your customer service centre....