1 reviews | Active since Oct 2011
Bad Service - No clear Complaints channel
I have been battling with a disability annual review since May 2017. (It is now December) This process has been very stressful and has had a definite negative effect on my health. I have lodged complaints with no acknowledgement or response. I was contacted by Mr Klopper. I have forwarded the details of my complaint to him with no response regarding my complaint. The only feedback that I have received from him was incorrect and unprofessional. The complaints procedure published on your website is very vague: https://www.momentum.co.za/for/you/site-usage/contact-us
I am not a Momentum client by choice. I belong to a pension fund who probably do not care about your poor service. The feeling that I get is that even if I complain, no steps will be taken to ensure that your service improves. But the reality is that I must deal with Momentum on an annual basis for the rest of my life. I expect fair, professional treatment. What I expect to achieve by posting this review is to receive the contact details of a competent person to whom I can address my written complaint.
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and we would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you to assist further.
Kindly note that due to limited support available over the festive season a response may be delayed . We are truly sorry if this causes any inconvenience.
Kind regards
CK
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and we would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you to assist further.
Kindly note that due to limited support available over the festive season a response may be delayed . We are truly sorry if this causes any inconvenience.
Kind regards
CK
On investigation we received confirmation that the disability claims relating to your policy is handled by Old Mutual, hence the matter will be redirected and referred to Old Mutual.
Our apologies for this delayd response.
Kind regards
CK
On investigation we received confirmation that the disability claims relating to your policy is handled by Old Mutual, hence the matter will be redirected and referred to Old Mutual.
Our apologies for this delayd response.
Kind regards
CK
Good day Mr Kotze
Momentum has now referred the matter to Old Mutual as your benefit is administered by us.
We will investigate the claim and provide you with the relevant information. We can however not respond on the service provided by Mr Klopper or Momentum.
Sorry for the inconvenience caused in this regard.
Regards,
Brent Sellidon
Complaints Management
Good day Mr Kotze
Momentum has now referred the matter to Old Mutual as your benefit is administered by us.
We will investigate the claim and provide you with the relevant information. We can however not respond on the service provided by Mr Klopper or Momentum.
Sorry for the inconvenience caused in this regard.
Regards,
Brent Sellidon
Complaints Management