Bad service no claims paid out disappointed

I am so disappointed I've been trying to communicate with old mutual regarding my retirement pansion fund, I've submitted all the paperwork but they have failed to assist with my claim, please note I've been waiting for the money for over a month now and that's my old money to survive with my children it's so disappointing because Old Mutual pretends to be for people but they don't care at all I'm so disappointed I don't know what to do can they just assist me and show respect to us as clients