Bad service, no assistance
I app**** for a withdrawal on the 28 September and emailed my documents on the October.
I still have not received feedback on my withdrawal, progress on my withdrawal or what the problem is. The app had said after documentation is loaded it takes 4 hours to receive a notification that was on the 02 Oct. When I app**** on the 28 September it said it would take 5-7 working days.
Now the app won't even show the progress on the withdrawal anymore..
What is going on? I need these funds urgently, and I have just been holding on for help since Monday. It's been 3days of trying to get assistance and feedback.
8 days since I app**** for the withdrawal.
I am honestly not happy with the service I am getting.
it can't be that as a client, I can not get help for 3days.
A consultant said they will need my ref number to assist me, I gave these to them,still I have not been assisted.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management