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Lebo M

1 reviews | Active since Mar 2023

25 Nov 2025, 08:38

BAD SERVICE! INVESTMENT MONEY NOT PAID OUT!

Hi, my dad got a call regarding his investment with old mutual, he requested that the money be paid out and was requested to go to a branch. He went to the branch in Randfontein and was advised that he should wait for the money - up to today - the money has still not paid out. Its been over 2/3 weeks since hes been paying, Yesterday we called old mutual and they said the money was paid but no money was pad in his account. He went to capitec to confirm and Capitec also advised that the money was not paid. Can you please pay my dad whats due to him. We always hear complaints about old mutual and now we are the victims. Can this please be rectified ASAP. His ID number is *** - name - Kenneth Phauwe Mphahlele and you may reach him on ***.

0
Replies (10)
Old Mutual
Old Mutual's reply25 Nov 2025, 09:38
Official
Good day Lebo M,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management
LM
Lebo M's update25 Nov 2025, 12:29
Reviewer Update
Please note my dad has not received any call
Old Mutual
Old Mutual's reply25 Nov 2025, 13:22
Official
Good day, Lebo M.

We note your comments. Please be advised that this matter is being attended to, and feedback will be provided to the policyholder via email.

Regards
Old Mutual Complaints Management
LM
Lebo M's update26 Nov 2025, 11:41
Reviewer Update
Hi, we still have not received feedback, you keep on saying feedback will be given but its been over 2 weeks since we have been waiting for feedback.. Can you please take us seriously. How can we wait for the investment to pay out for so long, I am definitely taking this to social media if this doesn't get sorted out today. This is the email address that was provided - *** - and no feedback or money was received. We actually need you to pay our money - not send us an email.
Old Mutual
Old Mutual's reply26 Nov 2025, 12:05
Official
Good day, Lebo M.

We can assure you that one of our consultants will reach out to you today to assist you further.

Regards
Old Mutual Complaints Management
LM
Lebo M's update26 Nov 2025, 13:33
Reviewer Update
Hi, please advise on why there are deductions, the money was 23000 and they got 17k instead, please advise on what were the deductions for
Old Mutual
Old Mutual's reply26 Nov 2025, 14:31
Official
Good day, Lebo M.

Thank you for your follow-up. We understand your concern regarding the difference in amounts received. To provide accurate information, the team will need to review the deductions app**** to your payment.

They are looking into this and will provide a detailed breakdown to you via email as soon as possible.

Kind regards,
Old Mutual Complaints Management
LM
Lebo M's update26 Nov 2025, 15:33
Reviewer Update
Please request them to send the statement or breakdown to ***, taking into consideration that my dad is a pensioner. Thank you
Old Mutual
Old Mutual's reply26 Nov 2025, 16:11
Official
Good day, Lebo M.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply09 Dec 2025, 21:04
Official
Good day, Lebo M.

We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.

Please accept our sincere apologies for any inconvenience caused.

Regards,
Old Mutual Complaints Management