BAD SERVICE , *********** STAFF

I went to OM to put in a notice for my sons education plan , at Lensia branch . I was assisted by a gentleman I cannot recall his name . He advised me that the fund will be paid in 5 working days . I expected the funds to be paid in by the latest 20/01/20 , to my surprise no payments were made into my account. I had to borrow money to pay my sons registration fee as the funds are stil not paid into my account . I have sent numerous emails to OM even logging a complaint on their website but still no response . I called in this morning spoke to Janine, she then advised that the notice to withdraw was never activated in the branch on the 11th . my son now doesn't have funds to attend class as well as his outstanding fee . the person I owe registration fee too is hounding me for her money as I promised to pay it on the 21st . I NEED THIS MONEY TO BE PAID BY NO LATER THAN FRIDAY OR THIS MATTER WILL BE TAKEN FURTHER. I DO NOT WANT TO HEAR ABOUT WAITING PERIOD OR ERRORS MADE. I PAID MY PORTION ON TIME MONTHLY AND FEEL I NEED MY MONEY BY THE 24TH AND NO LATER >