Bad service, *********** service consultants, complete disregard for customer satisfaction

Very displeased at the lack of customer service and willingness to help their clients access their very own money that they have invested. My mother has been waiting for her withdrawal on her investment for over 41 days now, she has made countless visits and phone calls and even lodged a complaint but no answer from Old mutual. I want my mother’s request processed so she can just cancel her policy cause clearly old mutual only cares about taking people’s money and not giving it back.