Bad Service I want my refund CEB***

Bad service at old mutual I made a cancelation of an investment on August 2025 I go up and down to submit the forms at the branch morethsn 12x after I complain at old mutual head office they refund me in mid October again on the 27th of October old mutual debit again while I cancel the investment.how can you debit while I cancel the service now they are telling to come with proof that they debited I submit now they want another bank statement old mutual please do better 4months going up and down submitting forms please refund me my money and stop debating while I cancel you service and your staff is busy opening funeral cover under my name which I don't know in my other account.old mutual it's a **** never again join old mutual bad service with those people dealing with our claims.Ref No CEB*** CEA***