Bad service from the switching department for money account.

<p>So last month I opened up a money account with Old Mutual in Town "st Georges mall". I spoke to the switching department like the consultant advised me to do the next day. I informed them it is too late for me to advise my company to transfer my salary into my money account, and asked that they arrange the debit order switch from the 1st of june. The consultant advised me they will call me on Wednesday the 01.06.... to date I have received no call back. My salary was paid into my Nedbank account again. They were supposed to call me and go through my debit orders and move them to my money account. I have 7 funeral policies, 2 life policies, a money account and have received excellent service from Old mutual. Your switching department is spoiling that chain of service big time. I work in a customer service environment, and am very fami**** with certain departments that can ruin your reputation. Please get them up to speed on call backs and client service. this is unacceptable!!!!</p>