jP
jan P
1 reviews | Active since Nov 2016
28 Jul 2024, 17:50
Bad service from Randfontein
What bad service we are getting from them at the Randfontein branch don’t wanna pay a funeral policy but quick to take money no service from the staff or manager what a load of **** I will now tell everyone I know not to go to them
Helpful (0)
Replies (9)0
Replies (9)
Old Mutual's replyOfficial
28 Jul 2024, 17:54Good day Jan D
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 Jul 2024, 17:54
Official
Good day Jan D
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
jP
jan P's updateReviewer Update
29 Jul 2024, 14:47Still waiting no one even attempted a call or nothing people do not waste your time with them as they take your money and can’t even call when it comes to it Delia Smit never even picked up a phone to ask what this is all about but and reply to this
jP
jan P's update29 Jul 2024, 14:47
Reviewer Update
Still waiting no one even attempted a call or nothing people do not waste your time with them as they take your money and can’t even call when it comes to it Delia Smit never even picked up a phone to ask what this is all about but and reply to this
jP
jan P's updateReviewer Update
29 Jul 2024, 14:49Y do you not do your job and pick up your phone and make a call to ask what this is all about *** are u going to investigate if you can take the time to call to ask what it is about
jP
jan P's update29 Jul 2024, 14:49
Reviewer Update
Y do you not do your job and pick up your phone and make a call to ask what this is all about *** are u going to investigate if you can take the time to call to ask what it is about
jP
jan P's updateReviewer Update
29 Jul 2024, 14:52I will now be taking you and the Randfontein branch to the onbits man telling him aswell your reply that you will sort it out but you don’t even know what you are sorting out
jP
jan P's update29 Jul 2024, 14:52
Reviewer Update
I will now be taking you and the Randfontein branch to the onbits man telling him aswell your reply that you will sort it out but you don’t even know what you are sorting out
jP
jan P's updateReviewer Update
29 Jul 2024, 14:54Every one will know that you guys like taking money and not
jP
jan P's update29 Jul 2024, 14:54
Reviewer Update
Every one will know that you guys like taking money and not
jP
jan P's updateReviewer Update
29 Jul 2024, 15:11Spoke to Lisa at the call centre just now just as unhelpful as the people at the branch the manager Mduduzi Tshabalala (manager at the Branch )@ Randfontein and Hisan the consaltand o my word
jP
jan P's update29 Jul 2024, 15:11
Reviewer Update
Spoke to Lisa at the call centre just now just as unhelpful as the people at the branch the manager Mduduzi Tshabalala (manager at the Branch )@ Randfontein and Hisan the consaltand o my word
Old Mutual's replyOfficial
29 Jul 2024, 16:00Good day Jan
Please respond to the email that was sent to *** at 11.31 this morning.
Regards
Delia Smit
Old Mutual Complaints Management
Please respond to the email that was sent to *** at 11.31 this morning.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
Old Mutual's reply29 Jul 2024, 16:00
Official
Good day Jan
Please respond to the email that was sent to *** at 11.31 this morning.
Regards
Delia Smit
Old Mutual Complaints Management
Please respond to the email that was sent to *** at 11.31 this morning.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
jP
jan P's updateReviewer Update
31 Jul 2024, 10:47Today is day 3 of nothing no phone call nothing do you ever intend on doing anything .
We are still waiting for you to come back to us we have now send everything to the ombits man coz we get no joy out of you .
You take and take and take but can’t pay out when you have to and we will keep posting everyday till we get our payout .
You guys have people working for you that can’t do there jobs but yet they work there .
We are still waiting for you to come back to us we have now send everything to the ombits man coz we get no joy out of you .
You take and take and take but can’t pay out when you have to and we will keep posting everyday till we get our payout .
You guys have people working for you that can’t do there jobs but yet they work there .
jP
jan P's update31 Jul 2024, 10:47
Reviewer Update
Today is day 3 of nothing no phone call nothing do you ever intend on doing anything .
We are still waiting for you to come back to us we have now send everything to the ombits man coz we get no joy out of you .
You take and take and take but can’t pay out when you have to and we will keep posting everyday till we get our payout .
You guys have people working for you that can’t do there jobs but yet they work there .
We are still waiting for you to come back to us we have now send everything to the ombits man coz we get no joy out of you .
You take and take and take but can’t pay out when you have to and we will keep posting everyday till we get our payout .
You guys have people working for you that can’t do there jobs but yet they work there .
Old Mutual's replyOfficial
31 Jul 2024, 11:58Good day Jan
I have corresponded with you via email.
As advised, the matter has been escalated to the relevant area and the manager will make contact directly with the policyholder. Please let me know via email if she has still not been contacted by Friday.
Regards
Delia Smit
Old Mutual Complaints Management
I have corresponded with you via email.
As advised, the matter has been escalated to the relevant area and the manager will make contact directly with the policyholder. Please let me know via email if she has still not been contacted by Friday.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
Old Mutual's reply31 Jul 2024, 11:58
Official
Good day Jan
I have corresponded with you via email.
As advised, the matter has been escalated to the relevant area and the manager will make contact directly with the policyholder. Please let me know via email if she has still not been contacted by Friday.
Regards
Delia Smit
Old Mutual Complaints Management
I have corresponded with you via email.
As advised, the matter has been escalated to the relevant area and the manager will make contact directly with the policyholder. Please let me know via email if she has still not been contacted by Friday.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,