Bad service from OMSA trying to transfer my RAF
<p><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">I called your call centre on Friday 06 May (Janine @ 14:40) to provide me with the recording where I cancelled the section 14 transfer. Today I called again to follow up as no one came back to me to be told that the section 14 transfer was cancelled because you did not receive the completed do***entation and not because I cancelled the transfer as previously indicated. I then followed up on the mails sent to old mutual and confirmed the following</span></p> <p><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">On the 21 January 2016 the completed form including my ID copy and my liberty life policy do***ent was sent to <a href="mailto:***"><span style="font-family: 'Century Gothic','sans-serif';">***</span></a> who confirmed the receipt of the email however requested that the mail be forwarded to <a href="mailto:***"><span style="font-family: 'Century Gothic','sans-serif';">***</span></a>.</span></p> <p><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">Frustrating as your processes are we obliged and on the 21 January 2016 we then sent the information to <a href="mailto:***"><span style="font-family: 'Century Gothic','sans-serif';">***</span></a> and cc’d <a href="mailto:***"><span style="font-family: 'Century Gothic','sans-serif';">***</span></a> </span></p> <p><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">When we followed up in March on why the process is taking so Long we were told we needed to send the transfers form to <a href="mailto:***"><span style="font-family: 'Century Gothic','sans-serif';">***</span></a> even though you have such primitive admin processes we again obliged .</span></p> <p><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;"> </span></p> <p><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">In light of the above I ***ume you realise how pathetic your services are.</span></p> <p><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">I think you most certainly setup numerous departments and provide your clients with the run around to ensure you get a few months additional revenue due to your corporate greed. Why didn’t I have to send my application forms to 60 different departments to sign up my policy. </span></p> <p><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">I ***ume you will refund me any additional costs that I incurred as well as any losses on the policy since January as well as refund my contributions since then to now. </span></p> <p><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;"> </span></p> <p> </p> <p><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1***7d;">Furthermore I tried to find an email address to complain on your website however you only have an online complaint form (even if you select email it takes you to the online complaint form) so I spend the time writing out my complaint on your website and when I hit submit I get an internal server error Bravo you know how to stop people from complaining. Not even trying to send an email to the Internal Arbitrator goes through. So I left it here maybe then I will get a response</span></p>
