FH
Frank H
1 reviews | Active since Mar 2009
28 Jan 2025, 12:32
Bad service from Old Mutual Superfund employees
This is the worst service ever that I have received from a company. I have spoken to many people to assist with my retirement claim and each one has a different story that they give you. Seems that the staff is not competent enough to handle customer queries or they are not sure of their own internal processes.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
28 Jan 2025, 12:43Good day Frank,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply28 Jan 2025, 12:43
Official
Good day Frank,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
FH
Frank H's updateReviewer Update
18 Feb 2025, 09:28 I received a SMS on Monday 10 Feb confirming that my claim has been processed and that funds will be paid in 2 to 3 business days.I called in again on Friday 14 Feb and was told that they are still waiting for authorisation of the payment and that it will be escalated and will take another 48 hours.I called again this morning 18 Feb to be told that it is still waiting authorisation.What is going on in Old Mutual. Are people not doing their work.I am now going back to social media to report on this as.
FH
Frank H's update18 Feb 2025, 09:28
Reviewer Update
I received a SMS on Monday 10 Feb confirming that my claim has been processed and that funds will be paid in 2 to 3 business days.I called in again on Friday 14 Feb and was told that they are still waiting for authorisation of the payment and that it will be escalated and will take another 48 hours.I called again this morning 18 Feb to be told that it is still waiting authorisation.What is going on in Old Mutual. Are people not doing their work.I am now going back to social media to report on this as.
Old Mutual's replyOfficial
18 Feb 2025, 20:13Good day Frank,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Feb 2025, 20:13
Official
Good day Frank,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management