Bad service from old mutual Eshowe branch

Good day admin.

I am Busisiwe Millicent Mbokazi who is an essential worker from SAPS.

I have a relative who passed away in February 2020,due to my line of work i could not get time off as mentioned above.

Stage 3 lockdown has given me time off to do my personal things like visiting my nearest old mutual branch.I was told that due to claiming four(4) later i would be refunded my premiums back ONLY.

Now this is not what I signed up for. I have over 9 policies with you guys including vehicle insurance and I'm planning to cancel all my existing policies since it clearly shows that I have been mislead by your staff personnel when I took this policy.

Should this matter not be resolved as i expect(getting R30 000 as stipulated in the policy contract)i will have no other alternative than to escalate this matter to my legal team.

I would appreciate it if this matter is resolved as soon as possible as i wil going back to the border to execute my duties.

Regards

Mrs. B.M.Mbokazi***/***