tM
thabo M
1 reviews | Active since Apr 2014
26 Oct 2023, 07:56
Bad service from old mutual
Opend a policy with old mutual and we agreed that they would debit last day of the month to my surprise old mutual debited on the 25 October 2023 and it debited on my rental money . When I call I get told that there is nothing that they can do when you say they must cancel the hole thing and bring back my money they tell me it's not possible. Bad service
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Old Mutual's replyOfficial
26 Oct 2023, 08:00Good day Thabo
We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information.
Regards
Shannon
Old Mutual Complaints Management
We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information.
Regards
Shannon
Old Mutual Complaints Management
Old Mutual's reply26 Oct 2023, 08:00
Official
Good day Thabo
We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information.
Regards
Shannon
Old Mutual Complaints Management
We have received your review and sincerely apologize for your service experience. A complaints assessor will look into the matter and contact you directly if we need additional information.
Regards
Shannon
Old Mutual Complaints Management