Bad service from Old Mutual

Terrible customer care after non response based on a ***** case I reported in October 2025. I was told that the investigation would take 90 days. 90 days has passed and the amount is still being deducted from my salary. This is a huge inconvenience and I dont understand why it must take more than 90 days as I have submitted all required documentation. The company doesn't even bother to keep me updated on my case. I have to drive every week to the kimberley branch and come back without any reasonable update. This is just bad service from a company that claims to care about the needs of their customers