Bad Service from Old Mutual Centurion Branch and call center when withdrawing or/and Closing savings account.

I will never ever use or recommend Old Mutual to any one. Actually I will even advise Mom to cancel the funeral policy she has with them. 😡

On the 3rd Jan 2022 I went to Old Mutual Centurion to withdraw money from a tax free savings that I opend for my 4 year old daughter and i had to bring her with as i was told that i can not withdraw without her presence. I Requested for half of her savings and gave them the required documents as per their request. I was advised that it will take 15 days for me to receive the funds. A week past without me receiving any communication, confirmation or notification of my withdrawal, called the call center more than 3 times and they had no information of me or my daughter having a tax free savings account with Old Mutual. I decided to drive again to the branch to check why I did not receive confirmation or communication. I was told that my request was not successful because i did not give my daughters banking details and statement. Only than i was told to go and open a bank account for her cause the money can go to her account and i have to bring along a statement. I told the lady who was assisting me that i wont be able to get a statement obviously because the account is still new, she said i must print a proof of account. I was so mad i decided to cancel the savings account and withdraw all the money because of the poor service i have been receiving from them. Got the proof of bank account and the said everything was in order i will get payment within 15 days. Got a notification that my account is closing. Booom this morning i am getting a message requesting me to submit my daughters bank statement again so that the transaction can be proceeded. Calling the call center is useless, it is either they don't pick uo or the dnt recognize you 😡😡 calling the branch they don't pick up. Going to the branch you wait more than an hour to be assisted while they tell you their system is down and at the end when you are at work you get a message that regardless of your efforts and time tge requests that you have been doing for the past 3 weeks has not been completed😡😡😡