OP
Obakeng P
1 reviews | Active since Sept 2018
22 Jul 2025, 08:48
Bad service from old mutual
spoke to one of the call center agent on 16-07-2025 by the name nasreen she told me she will send me my documents that i requested via email she did not send the called her on 21-07-2025 lance told me she is in the meeting she was informed that i called her asking for the documents she did not give me a call back called her back today 2025-07-22 to be told by her that she was informed that i did not receive my documents and she did not know what documents i need asked her what was she going to send me if she did not make notes on my profile that i requested documents she was unprofessional from the 1st call that i spoke to her. Old mutual need to get this correct.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
22 Jul 2025, 09:33Good day Obakeng P, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Jul 2025, 09:33
Official
Good day Obakeng P, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management