Bad service from old mutual

I lodged a claim for the funeral cover on the 3rd at the maponya branch where i was assisted by Sdima Gwadana . I have advised him of my situation whereby home affairs have incorrectly issued a wrong date of birth and as a result my covered amount was calculated to be 30% instead of the full amount. Out of frustration i asked him what to do instead of advising me of the right channel to follow he just looked at me and told me that he does not work with funeral claim and he just laughed at me. Only to find out later that he is the manager. I am 6 months pregnant and immediately went to the doctor and my high blood was high. Myself and my sister are both old mutual clients and no one advised us of what documents needed. We had to spend 45min on the phone just to find out the correct document required. We were then advised to request for the letter from home affairs to support what initially advised them of the correct date of birth which we then received from home affairs. I am very disappointed in the service i have received and the experience that i have went through to bury my mom i will never wish to see anyone to go through this. I had to take out a loan to bury my mom. I will never do business with old mutual after this query.