Bad Service from Old Mutual

Old Mutual has the worst service. To start, their mobile applications allows for certain characters while their online portal allows all, so chances are you might not be able to log in on the app with your online password.

Secondly, there are just too many papers to fill the at branches. Why not digitise your process, filling forms is tiring.

Thirdly, the consultants do not give a damn about helping you, they don't even smile, they just look at you like you are lost or something. I went to Old Mutual at The Boulders in Midrand, I went there 4 times and still, my issue is not resolved. What happened to keeping your promise to customers? If I leave a branch and the consultant promise to give me a call, I will be expecting a call. I can not go to the same place 4 times, its a waste of time and money. Another thing about this store is that you can see the consultants who are free but you will wait for 10 minutes on their queuing system while you are the only one in store. It happened 4 times to me.

They always say the system is down, fix it, we pay you money to do so. I called the store mentioned in the previous paragraph and they hung up on me and never answered their calls.