bad service from old mutual

<p>I telephoned your Gateway Branch last week from aproximately 2.30 to 3pm with no response. I again phoned the next day and asked the operator is Gateway closed early ?? One of the Agents came on the line and said that he would assist me as my Advisor had left Old Mutual in 2010. I requested he please e-mail me the details . I have had no e-mail or feedback. Unfortunately I did not take down his name. Today I phoned Gateway to ask to speak to this person but was told they were all in a meeting and would call me back. No response. I yet again phoned and was told by Elwin that he could not assist me as I would have to sign a document giving approval !!! I asked him why as Cape Town and the Agent in Gateway were happy with my information. Also where was I to run around and look for a fac machine to respond??? I was told that only Cape Town could accept my call and assist as this was the Head Office. On asking if he Elwin could assist me by giving me the Agents name I was told No sorry I have 80 agents here !!! On phoning Cape Town I was put through to a John Gonsalves and he in turn said that Cape Town could not advise or assist me !!!! John would contact Gateway to call me??? IS THIS WHAT OLD MUTUAL HAS BECOME ???? I am disgusted.</p>