MB
Mack B
1 reviews | Active since Jun 2025
02 Jun 2025, 15:44
Bad service for a simple claim
I am so disappointed about old mutual, had a very bad service, I have requested a claim since March and today we are the 2 June almost 3months still nothing, I called to speak to an agent named Maria, instead of helping she muted the call and hang up, I will never advise anyone to joined Old Mutual
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
02 Jun 2025, 15:51Good day Mack,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Jun 2025, 15:51
Official
Good day Mack,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
MB
Mack B's updateReviewer Update
02 Jun 2025, 16:01Hopefully it's won't take another 3 months because this is very unacceptable for a simple claim and the claim taking 3mo ths when reading your policy it's clearly says the average waiting time it's 20 business day or 1months but until now no proper feedback as been given and it's very unacceptable for a claim to take 3 months
MB
Mack B's update02 Jun 2025, 16:01
Reviewer Update
Hopefully it's won't take another 3 months because this is very unacceptable for a simple claim and the claim taking 3mo ths when reading your policy it's clearly says the average waiting time it's 20 business day or 1months but until now no proper feedback as been given and it's very unacceptable for a claim to take 3 months
Old Mutual's replyOfficial
02 Jun 2025, 16:43Good day,
We sincerely apologise, this matter has been escalated to the relevant team and they will contact you within 1-3 business days, it could be in a form of an email as well.
Kind regards
Old Mutual Complaints Management
We sincerely apologise, this matter has been escalated to the relevant team and they will contact you within 1-3 business days, it could be in a form of an email as well.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Jun 2025, 16:43
Official
Good day,
We sincerely apologise, this matter has been escalated to the relevant team and they will contact you within 1-3 business days, it could be in a form of an email as well.
Kind regards
Old Mutual Complaints Management
We sincerely apologise, this matter has been escalated to the relevant team and they will contact you within 1-3 business days, it could be in a form of an email as well.
Kind regards
Old Mutual Complaints Management