Bad service

What a horrific experience ever, i called regarding to a funeral claim, I'm grieving confused, transferred from one call to onother, at last minute i reached a consultant who didn't express any empathy very rude. He kept on asking whatsap number i processed my claim , i then told him its not even giving me that option, he kept on interrupting me between conversation. Didn't even bother to call back when our line got cut off, never experienced such a bad service while im grieving .