Bad service

I was looking for my recent bank statement for money account, so I went to the app downloaded 05-2021 statement. When opening it it shows April only. We are in June but I cannot access my May statement. Called the call center on the 8th of June 2021and spoke to Lerato who was not helpful at all. When I asked her to escalate the matter she was rude and did not explain that the system does not update. She asked me to drop the call and call again because the ivr was not recognizing the digits I was punching in. Then she put me through to the ivr saying she's putting me through a team leader. This is unacceptable. Please listen to the call, the way she handled it was not professional at all.

Did not even get a call after sending the above to old mutual... Only an email.