lM
lebogang M
1 reviews | Active since Nov 2012
25 Feb 2026, 09:54
Bad service
I am so disappointed in your service , my wife requested a policy schedule for her life cover on the 17 and it’s now the 25th and no response. Does it take that long to get one or you guys are just not interested in servicing your clients? Very disturbing after being a client for so may years, anyway send the schedule so we can move the portfolio
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
25 Feb 2026, 09:57Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Feb 2026, 09:57
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
lM
lebogang M's updateReviewer Update
27 Feb 2026, 11:25Old Mutual how difficult is it to just provide a policy schedule, I was contacted by your complaints people namely Adam but he never bothered to contact my wife with all the information he requested
lM
lebogang M's update27 Feb 2026, 11:25
Reviewer Update
Old Mutual how difficult is it to just provide a policy schedule, I was contacted by your complaints people namely Adam but he never bothered to contact my wife with all the information he requested
Old Mutual's replyOfficial
27 Feb 2026, 11:46Good Day Lebogang,
We note your comments, please be advised that Adam has reached out to you and feedback has been provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that Adam has reached out to you and feedback has been provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Feb 2026, 11:46
Official
Good Day Lebogang,
We note your comments, please be advised that Adam has reached out to you and feedback has been provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that Adam has reached out to you and feedback has been provided via email.
Regards
Old Mutual Complaints Management