Bad service experience

Its my first month getting my salary paid in my money account .I withdraw money and part of the money was dispersed. I requested R3000 and got R400 receipt says R600 was paid out . The branch personnel said they will not be able to log a dispute until after 4 hours...the agent at clint care didn't even ask for my details details to check. He said the branch can assist with logging a dispute and i should wait four hours...time is money and my plans are ruined. I expected better..i am still waiting from 10h00am to now . Shops will be closed by the time i probably get the money back if i ever will....