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Violet M
1 reviews | Active since Jul 2019
29 Jan 2025, 10:58
Bad Service Experience
I have Deposited R12 000 from my old mutual account to my Husband's standard bank account since 13th of Jan 2025 even today he hasn't received the money yet, the Consultant from old mutual told me that the transaction went to Foschini group, and now I have contacted Foschini Group to ask for the refund but they told me that they haven't received anything from my account. And now the Consultant and I we have both verified the account number they correct.
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
29 Jan 2025, 11:21Good day Violet, our team has been made aware of your request, and you will be contacted within 3 business days, this could be in the form of an email as well.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply29 Jan 2025, 11:21
Official
Good day Violet, our team has been made aware of your request, and you will be contacted within 3 business days, this could be in the form of an email as well.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
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Violet M's updateReviewer Update
31 Jan 2025, 05:30How long should I wait I need to pay school fees for my kids they haven't received books. It's been long now.
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Violet M's update31 Jan 2025, 05:30
Reviewer Update
How long should I wait I need to pay school fees for my kids they haven't received books. It's been long now.
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Violet M's updateReviewer Update
31 Jan 2025, 05:32Can I have my money and close the account Please.
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Violet M's update31 Jan 2025, 05:32
Reviewer Update
Can I have my money and close the account Please.
Old Mutual's replyOfficial
31 Jan 2025, 07:44Hi Violet, we are very sorry for the delay. We can assure you that our team will be in touch to assist. We appreciate your continued patience.
Old Mutual's reply31 Jan 2025, 07:44
Official
Hi Violet, we are very sorry for the delay. We can assure you that our team will be in touch to assist. We appreciate your continued patience.
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Violet M's updateReviewer Update
31 Jan 2025, 07:53Why do I have to post to the media for me to get assistance or feedback ???? I do not have patience anymore my kids future is on risk now. I am taking this to ombudsman
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Violet M's update31 Jan 2025, 07:53
Reviewer Update
Why do I have to post to the media for me to get assistance or feedback ???? I do not have patience anymore my kids future is on risk now. I am taking this to ombudsman
Old Mutual's replyOfficial
31 Jan 2025, 08:17We fully understand your frustration but rest assured that our team is actively looking into this matter and will be in touch to assist you.
Old Mutual's reply31 Jan 2025, 08:17
Official
We fully understand your frustration but rest assured that our team is actively looking into this matter and will be in touch to assist you.
Old Mutual's replyOfficial
12 Feb 2025, 08:05Good day Violet,
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply12 Feb 2025, 08:05
Official
Good day Violet,
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management