Bad service even for the elderly

We had to wait with a elderly person for over 30 minutes while the consultant is calling a call centre? We could of called ourselves but came personally to the branch and we are now exposed to covid because if the *********** operations which is extremely bad for elderly vunrebles ,the company doesn't care all they want is money.. service is non existent at Old mutual Diepkloof sqaure, if this was in a white surbub the service was going to be better, black people are always badly treated by this company next is the ombudsman