Bad Service

I have been awaiting for cash back from my policy i dont know for how long ive been phoning the call centre some would tell me they cannot find anything from the sysytem some would say December some November Finally Monday i went to brackenfell branch they opened the old mutual account for the money to be paid in i was told atleast by wednesday it will be in ,phoned yesterday they told me it will only be paid on the 15nth,the fustration everytime one has to get money from old mutual ,it gets me worried if my beneficiaries will struggle and have to wait long when they do claims.I feel the company doesnt care about its clients at all.i regret the day i took a policy with old mutual.