Bad service

The service I received was really bad I was calling to find out about canceling a policy and I waited very long for someone to answer at long last they answer but the agent who took my call was very unhelpful she said that she would inform me about what's happening with the policy but still nothing now today I am trying to call again and it's like I am waiting for someone to really answer the phone but no answer they machine constantly ask you to enter your ID number it's so annoying and you send email but no answer there also I feel Old Mutual they are quick to take you money but when you need your own money they give excuses really bad service I have a huge emergency at home and they could not give a damn