Bad Service

Good Day,

Policy holder had a stroke which is my sister and was medically bordered. She found out that Old Mutual require new requirements which was send to *** on Moday morning. I called this morning to ensure that everything was received and was informed that you guys not did not received it, I had re send it and send it to ***.

This whole business is draining and its stressing my sister out and adding to the problem. I must sit on the phone waiting to speak to a person for 15min. She is now thinks that her RA money is lost while Old Mutual had no problem deducting.

This is really not fair and she is asking questions none stop. Can somebody call me ***

Norman Olihant