Bad service

I decided to move to Discovery Life for various reasons but the most important one being the fact that I could not get an answer from Old Mutual as to whether I would be covered in the unlikely event of having an incident on a non chartered flight so I decided it was best to move to a Company that covers this and offers better value for money overall.

Old Mutual stipulated there was a one month`s notice period which is fair but when the premium was higher than the previous months I queried that with my broker at the time who mentioned it must be the premium increase and he was going to sort it out and get my refund and that I must not get the bank to return the debit order as that was exactly what i was going to do.

It is now a month and a half and nothing has been refunded and I have no answers either. Lockdown seems to be the excuse for poor service lately.

I have moved over to another brokerage company but still want this sorted asap.