Bad service - early debit order AGAIN

Item: Old Mutual
Rating: 1
Author: Liezel D

I have complained about this before and seems you guys don't stick to your promises. My debit order date is for the 1st of every month and yet you deduct money before that specified date! AGAIN today money was debited from my account, it;s NOT the 1st yet! Why do i have a debit order date when you keep taking money from my account before that date!!Iam reall sick and tired of this. You dont care about yoru customers. The date i chose as a debit order date is because I get paid on the last damn day of the month. You keep taking my last money i have left. I pay my policy every month but yet you take it upon yourselves to deduct money from my account before the date it's suppose to be deducted. I am really sick of this ****!!

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

25 Sept 2020, 10:21

Dear Liezel Davids

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.

Regards

Thabiet Mintin
Old Mutual Complaints Management

Old Mutual's reply25 Sept 2020, 10:21

Official

Dear Liezel Davids

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.

Regards

Thabiet Mintin
Old Mutual Complaints Management

Liezel D's updateReviewer Update

25 Sept 2020, 13:14

BUT you debit on the incorrect dates that I have specifically chosen (the 1st of every month) and it becomes a pain when Old Mutual does this and i havent been paid yet. Why the hell should I call you to fix my debit order date service??? it's suppose to be fixed already...why do you then ask your customers to choose a debit order date in the first place?? STOP DOING THIS ****

Liezel D's update25 Sept 2020, 13:14

Reviewer Update