Bad Service

I app**** for my annuity in September I have made several follow ups and everytime I'm being told it is in process, or it's being escalated to the next department and they tell me everything is in order to out standing documents is required but still they can't tell me why am I not getting my money. Today 04.12.24 the consultant told me my application is stuck he doesn't know why and he is gonna forward it to his supervisor. When I asked if I can get an email of their in charge he told me the emails is working yet and his supervisor is in a meeting and their is no way to contact them.

I just want to know when my payout will be since they said 30 days it is really pathetic that they can't give me a straight answer over my own money.