NH
Nomthandazo H
1 reviews | Active since Apr 2018
28 Aug 2020, 12:36
Bad service!
I am tired of calling Old Mutual Group Schemes to reinstate my policy since the 22/04/2020. I have made the required payments and sent proof of payments via email but no one is getting back to me with feedback and the call center is a nightmare- I have held on for 30 minutes only to get consultants hanging up on me or not bothering to call me back. My query reference is: 236222. Can someone please get back to me!
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
28 Aug 2020, 12:48Dear Nomthandazo Hlanguza
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply28 Aug 2020, 12:48
Official
Dear Nomthandazo Hlanguza
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
NH
Nomthandazo H's updateReviewer Update
01 Sept 2020, 11:18I am yet to receive a response on the above matter. Please be so kind to at least advise on how long the investigation will take.
NH
Nomthandazo H's update01 Sept 2020, 11:18
Reviewer Update
I am yet to receive a response on the above matter. Please be so kind to at least advise on how long the investigation will take.
NH
Nomthandazo H's updateReviewer Update
10 Sept 2020, 21:23Thank you for your assistance Coleen, I am happy with the outcome eventually. Much appreciated!
NH
Nomthandazo H's update10 Sept 2020, 21:23
Reviewer Update
Thank you for your assistance Coleen, I am happy with the outcome eventually. Much appreciated!