Bad service

I have never struggled to submit a claim as much as with old mutual. I have been struggle for 3 weeks now just to submit a claim. Every day Im asked by someone new to re-submit the claim documentation. I have been submitting the same documents for 3 weeks now. Its such a struggle to get proper assistance and for someone who can just stick it through and assist. No personal can give me answers if I phone and I am being transferred from one person to another with still no answers on what the progress is on the claim. You are really making it even harder on the people who lost a loved one. This is not OKAY.