AE
Anele E
1 reviews | Active since Aug 2020
04 Aug 2020, 12:58
Bad Service
This Company is a very bad company when it comes to claiming for death, when you keep paying your installments before getting any problem they fine ,but when you come across a problem and you want to claim you will be frustrated before you get the money.
We were assisted by several people sending us from pillar to post we waited for 4 days for the payment, we didn't receive anything ,when we made a follow up they said we should start all over and reclaim....just imagine by then we are supposed to plan the funeral .
This is bad service theres no seriousness or good etiquette to assist people they just want the money but they dont care with helping people.
We are very disappointed with the service.
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Replies (1)Old Mutual's replyOfficial
04 Aug 2020, 16:00Dear Anele Emmaculate
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints management
Old Mutual's reply04 Aug 2020, 16:00
Official
Dear Anele Emmaculate
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints management
